Who is authorized to purchase through FlareOrder.com?
Access to FlareOrder.com is strictly limited to Authorized Independent Dealers who have an active account on file with our Texas headquarters. We operate exclusively as a B2B wholesale distributor. We do not sell directly to contractors, builders, or the general public.
I am a homeowner; why can’t I use this website to purchase a fireplace or a part for my Flare Fireplace?
Flare Fireplaces is a wholesale manufacturer and distributor. To ensure safety, proper venting, gas connection and local code compliance, our products are only available through our network of independent retail partners. These local experts are responsible for the retail sale, project site evaluation, and installation of the unit. Please use our [Store Locator] to find a professional near you.
How can I check the current lead time for a specific model?
We strive to keep our most popular frameless and modern models in stock at our Richardson, TX warehouse for immediate fulfillment. Typical lead times for in-stock units are 3–5 business days. For custom lengths or specialized features, please contact Flare Fireplaces – Richardson Office for a production estimate.
How do we process payments for our orders?
All payments are processed through our accounting office in Richardson, Texas. We currently accept ACH transfers and business checks mailed to our headquarters. Please note that Flare Fireplaces does not accept credit card payments, and all credit terms are subject to final approval by our Texas-based finance team.
Do you provide high-resolution images or marketing brochures for our showroom website?
Absolutely! We want to help you sell. Please contact our marketing team in Richardson, TX, via email, and we will digitally provide the requested marketing materials—including lifestyle photography, web banners, and digital versions of our latest catalogs. If you need physical brochures for your showroom floor, simply add them to your next unit order and we’ll tuck them into the shipment from our Texas warehouse at no additional shipping cost.
I have a technical question regarding a fireplace installation or operation. Who do I call?
For all technical inquiries, please contact our support desk in Richardson, TX, at [Phone Number] or via the Technical Request form on this portal.
Important Note: Flare Fireplaces provides digital technical specifications and manufacturing data to assist qualified professionals. However, Flare does not provide on-site labor, installation services, or physical diagnostics. All on-site service must be performed by an NFI-certified technician or a qualified professional provided by the independent dealer.
Do you provide installation services or on-site project walkthroughs?
No. Flare Fireplaces is a supplier of tangible goods only. We do not offer installation services, nor do we supervise or contract for labor in any state. All installation and maintenance are the sole responsibility of the independent dealer and the end-customer.
What happens if my order is damaged during shipping?
We’ve got your back! To give you total peace of mind, Flare Fireplaces includes complimentary shipping insurance on every order at no extra cost to you.
Because our units ship F.O.B. Richardson, TX, you technically take ownership at our loading dock—but we don’t want you to worry about the “what ifs” of the road. As long as you perform a quick inspection and note any visible damage on the Bill of Lading (BOL) before the driver leaves, you are 100% covered. We handle the heavy lifting of the insurance claim from our Texas office so you can focus on your customers!
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